Travel and Hospitality Services

Providing services, insights, and guidance to travel, hotel, restaurant, and gaming firms. Travel and Hospitality Services is part of the Techformations.

Be where your guests are

Your guests are on the move. Make it easy for them to seek help – from your mobile app, on the phone or on Facebook Messenger and Whatsapp. Unify all customer communications onto a single platform.

  • Integrate phone, live-chat, email, social, FB Messenger, Whatsapp and more.
  • Use context and booking history to have relevant, personal conversations.
  • Respond to queries faster with omnichannel queue management.

Inspire loyalty with contextual engagement

Customers across all industries hate having to repeat themselves. Give your team customer context and booking history. This will help them have great conversations and boost repeat business.

  • Access customer profiles, booking history, and past conversations.
  • Use customer data to prioritize queues and have contextual conversations.
  • Resolve issues faster with the information at your fingertips.
  • Optimize customer context by integrating with your business applications.

AI-powered travel agents

Don’t put your customers on hold. Use AI and chatbots for instant responses. Automate routine queries to improve customer service.

  • Reduce ticket volumes by automating routine queries.
  • Provide 24/7 support for instant responses with chatbots.
  • Escalate complex queries from bots to live-agents.
  • Identify purchase intent and convert service enquiries into leads.

Make customer service a team effort

Good service involves multiple teams and departments. Unite your customer service, operations, and finance teams on one platform. This will help you respond to customers quickly.

  • Resolve queries faster with contextual collaboration.
  • Share tasks across teams for increased efficiency.
  • Bring third-party members into conversations.

Use data to improve the guest experience

You are in the business of experience. Your service needs continuous improvement to stay ahead of the competition. Unlock the power of customer feedback to find insights and improve your services.

  • Forecast volumes and spot trends to improve customer experience.
  • Use real-time team dashboards to stay on top of your daily operations.
  • Gather customer feedback to improve the guest experience.

See how the Techformations Customer Service Platform helps you deliver customer delight at scale.