services

Customer Experience Management

Customer Experience Management (CXM) that provides human-centric, connected, omnichannel experiences. It covers the entire customer life cycle. Our customer experience solutions are industry-specific. They ensure personalized, predictive, and tailored service across regions and languages.

We help you scale your operations, grow revenue, and cut costs. We also enhance customer satisfaction.

Techformations is dedicated to exceptional customer engagement. We aim to accelerate digital transformation in banking, healthcare, retail, tech, telecom, media, travel, hospitality, logistics, and utilities.

Customer Contact Solutions

Innovative, efficient customer contact centers. They combine top processes with the right talent and the latest omnichannel and automation tools.

Multichannel Communications

Create a seamless solution for managing outbound print, mail, and digital customer experiences. This will boost efficiency and customer satisfaction.

CX Transformation Solutions

Customers want the best experience. Our CX Transformation Solutions boost engagement, loyalty, and ease.

Work-at-Home Solutions

Techformations Work-at-Home solutions offer scale, global reach, and peace of mind. They adapt to shifting market demands.

What are Customer Experience Management Solutions (CXM)?

CXM solutions focus on customer interactions with a brand across channels, industries, and geographies. They aim to deliver the brand promise and boost customer satisfaction and loyalty.

Techformations has over 10 years of experience. It is a trusted partner in customer experience management consulting. It can help you achieve these goals and more. We know your customers’ needs. We will work with you to design simpler, faster, safer, and cheaper journeys.

CXM platforms optimize customer experiences

CXM platforms, or Customer Experience Management software, are tech solutions. They help businesses manage and improve customers’ experiences at various touchpoints.

At Techformations, we use technology, skilled associates, and our processes. This helps us collect, analyze, and interpret customer data. We seek to understand their preferences, behaviors, and feedback. Better experiences at every interaction lead to better outcomes for your business.

What are the four components of customer experience?

  • Perception: It is how customers view and interpret their interactions with a brand.
  • Emotion: Emotion plays a significant role in customer experience. It means understanding and stirring customers’ emotions at each stage of their journey with a brand.
  • Interaction: Customer interactions with a business at various touchpoints are vital. They shape the overall experience. These interactions include website visits, social media, and customer support.
  • Expectations: They are the standards customers set for a brand’s service and experience. Customers today expect simple, consistent, and omnichannel options to engage with brands. 

Connect with an expert to find the best solution for your business.